Yesterday, I decided to do some shopping online. I guess I wanted to indulge a little bit on material things before I started saving up money. It's not like I need many things (or anything) anyway. I just had this perfect outfit planned out , and I bought it. It was on sale, so I didn't mind.
Of course, I'm not familiar with online protocol. I make an order, only to find that one of the items I ordered will not be shipped because they had run out while I was in the process of ordering. Seriously?? What kind of store does that? Wouldn't you think that "add to shopping cart" meant that it would be "in your shopping cart" and not in someone else's? It's not like I went off line and left my shopping cart sitting there.
And then I order the two items that are still "in stock", only to find that one of the items had disappeared between the time that I placed my order and the time that my order was processed. That made even less sense. Back to the shopping cart metaphor, that's like someone just snatched something from me AFTER I paid for it. Of course, because it's a credit card order, they didn't technically steal anything. They just gave me my money back.
Sadly, I used someone else's credit card and paid them in cash. I did this before the wonderful customer service told me how very sorry they were in their most recent email.
Why is everything a loose term on the Internet?
Shopping cart- organizational unit for the seller, not the consumer. Especially not when the consumer is a thrifty one. No privacy value in this container, mind. Not even a temporary one.
Order- something similar to the action completed at a cash register. Of course, if someone else had their eyes set on the same thing, it's a free-for-all scramble over which the consumer has no control. No one gets hurt. Someone just has to look like a fool in the end. Yeah, it's going to be fun trying to explain how the order had been processed, but one of the items isn't going to ship. It's going to be fun trying to physically get my money back, wetseal.com. Thanks.
Tracking Number- a complicated string of numbers that allows you to stalk your package as it makes its way to your home. Type one number or letter incorrectly, and your number is just a bit of false reassurance. Adds salt to the wound, doesn't it? You'd think they'd at least give me the right number after all of the "unfortunate" circumstances they put me through.
I think I'm just PMSing. Usually I would find this rational. Usually I wouldn't swear a blue streak (well...comparatively blue), but I did.
You know what? I think I'll go bother their customer service right now about this instead of unloading this FML moment onto my blog audience. It's their fault, not yours.
So much to say, yet at a loss for words.
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